Frequently Asked Questions

Comenity Bank provides Torrid’s credit card. In most cases, a good credit history allows you to apply online and have your application approved within minutes. You can further increase your chances of approval by ensuring that your credit score is within acceptable limits. Once approved, you will receive a $15 welcome bonus on any in-store purchase. It helps you save money when shopping at Torrid.Torrid-Credit-Card

After reviewing the Torrid credit card used to shop at Torrid stores, many people ask their questions about how to sign up, register, reset their credentials, what they get from this card, etc. We discussed a list of questions and answers, which you can read to improve your understanding of this card.

Frequently Asked Questions

How To Check Your Torrid Credit Card Application Status Online?

To check your Torrid Credit Card application status, follow these steps:

  • Visit the Comenity Bank credit card status page.
  • Click on the “App ID” option.
  • Type your “Application Reference Number” into the appropriate field.
  • Click Submit. The Torrid Credit Card website will display the status of your order on the screen.

What Is The Torrid Credit Card Payment Address?

Please find below Torrid’s credit card payment address for your convenience.

Comenity Bank

P.O. Box 659584

San Antonio, TX 78265-9584

Customer Care Hours

  • Available Days: Monday – Saturday(Sunday Closed)
  • Availability Time: 8 am – 9 pm E.T

Live customer service hours may vary on holidays. You can contact automated customer service 365 days a year, 24 hours a day, seven days a week.

How To Cancel My Torrid Credit Card?

If you wish to cancel your Torrid credit card, you can call the number on the back of your card.

What Should You Do If Your Card Is Stolen Or Lost?

If your Torrid credit card is lost or stolen, please forward the information to Comenity Bank. You can do this by contacting Comenity customer service immediately.

To contact Torrid Credit Card Customer Service, call on the toll-free number given here: 1-800-853-2921 (TTY/TTY 1-800-695-1788), Monday through Friday, 8 am to 9 pm.

As soon as this happens, you will no longer be able to use your Torrid credit card online because the security team has locked the card and is creating a new Torrid credit card.